Summary: We collect only the information we need to process your orders, improve your experience, and communicate with you. We do not sell your personal data. You can request a copy, correction, or deletion of your data at any time by contacting us at support@kinetikgym.com.
Pro KinetikGym ("we," "us," or "our") collects information you provide directly and information collected automatically when you use our website at kinetikgym.com (the "Site").
Information you provide:
- Account information: Name, email address, and password when you create an account.
- Order information: Billing address, shipping address, payment information (processed securely by our payment processor — we do not store full card numbers), and order history.
- Communication data: Messages you send us via our contact form, email, or phone support.
- Marketing preferences: Email address and preferences when you subscribe to our newsletter.
Information collected automatically:
- Usage data: Pages visited, time on site, links clicked, browser type, device type, and operating system.
- IP address and location: General geographic location derived from your IP address.
- Cookies and similar technologies: See Section 4 for details.
2. How We Use Your Information
We use your information only for legitimate business purposes:
- Processing and fulfilling your orders, including shipping and returns.
- Sending order confirmations, shipping notifications, and receipts.
- Responding to your questions and support requests.
- Sending promotional emails and recovery content — only if you've opted in.
- Improving our website, product selection, and customer experience.
- Complying with legal obligations (e.g., tax records, fraud prevention).
- Detecting and preventing fraudulent transactions and security threats.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We share information only with trusted third parties as necessary to operate our business:
- Payment processors: Stripe and/or PayPal process payment transactions. They have their own privacy policies and PCI-DSS compliance obligations.
- Shipping carriers: UPS, FedEx, and USPS receive your shipping address to deliver your order.
- Email service providers: We use a third-party email platform to send transactional and marketing emails.
- Analytics providers: We use anonymized analytics to understand how visitors use our Site.
- Legal requirements: We may disclose information if required by law, court order, or government authority.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience on our Site. For full details on the cookies we use and how to manage them, please read our Cookie Policy.
In summary, we use:
- Essential cookies: Required for the site to function (shopping cart, session management).
- Analytics cookies: Help us understand how visitors use the site (anonymized).
- Marketing cookies: Used to show relevant ads on third-party platforms — only if you consent.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy:
- Order records: Retained for 7 years to comply with tax and accounting regulations.
- Account data: Retained until you request deletion or your account is inactive for 3+ years.
- Marketing data: Retained until you unsubscribe or request removal.
- Support communications: Retained for 2 years after resolution.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data (subject to legal retention requirements).
- Portability: Request your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing emails at any time via the link in any email, or by contacting us.
- Do Not Sell: We do not sell your personal information. California residents may exercise rights under the CCPA by contacting us.
To exercise any of these rights, contact us at support@kinetikgym.com or call (702) 332-9218.
7. Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, secure servers, and restricted access to personal data by our staff. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
If you believe your account has been compromised, contact us immediately at support@kinetikgym.com.
8. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your data, please reach out: