Refund Policy

1. 60-Night Home Trial

Every product sold by Pro KinetikGym comes with a 60-night home trial. This means you have 60 nights from the date of delivery to decide whether the product is right for your training and recovery routine.

We encourage you to actually use the equipment — take it through your real training sessions, use it in your recovery protocol, and give it a genuine evaluation. The trial is designed for real athletes, not showroom comparisons.

2. Return Eligibility

To be eligible for a return under our 60-night trial or standard return policy:

• The return must be initiated within 60 nights of the delivery date.
• The product must be reasonably clean and free of excessive damage beyond normal use.
• All original accessories, attachments, and components must be included.
• The original packaging should be included where possible, but is not strictly required.
• You must have purchased directly from kinetikgym.com. Purchases through third-party retailers are subject to those retailers' return policies.

Note: We understand that recovery equipment will show signs of use — that's the entire point of the trial. Products returned with normal wear from legitimate use are always accepted.

3. How to Start a Return

Starting a return is simple. Follow these steps:

1. Contact us — Email support@kinetikgym.com or call (702) 332-9218 with your order number and the reason for your return. You do not need to justify your reason — "it's not right for me" is enough.
2. Receive your return label — We will email you a prepaid return shipping label within 1–2 business days.
3. Pack and ship — Pack the product securely (original packaging preferred) and drop it off at any UPS or USPS location. Keep your tracking receipt.
4. Wait for confirmation — Once we receive and inspect the return (usually within 2–3 business days of receipt), we will confirm your refund by email.
5. Receive your refund — Your refund will be processed to the original payment method. See Section 4 for timelines.

4. Refund Process & Timelines

Once we receive and inspect your return, we will process your refund within 3–5 business days. Please allow additional time for your bank or card issuer to post the credit to your account:

• Credit/Debit cards: 5–10 business days after we process the refund.
• PayPal: 3–5 business days after we process the refund.
• Store credit (if preferred): Issued within 24 hours of return confirmation.

Refunds are issued for the full purchase price of the product. Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you would like to exchange a product for a different model, size, or variation, please initiate a return as described in Section 3 and place a new order for the item you want. This ensures the fastest turnaround, as we cannot hold inventory while a return is in transit.

If you are exchanging due to a defect or our error, we will ship the replacement product at no additional cost. Contact us and we will coordinate the exchange directly.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at support@kinetikgym.com with:

• Your order number
• Photos of the damage or incorrect item
• A brief description of the issue

We will arrange for a replacement or full refund at no cost to you, including return shipping. You will not be required to return items that are too damaged to safely ship back.

7. Warranty Returns

All Pro KinetikGym hardware products include a 2-year limited warranty against defects in materials and workmanship. If your product fails due to a manufacturing defect within the warranty period, we will repair or replace it at no charge.

To initiate a warranty claim, contact us at support@kinetikgym.com with your order number and a description and photos of the issue. We will diagnose and determine whether the issue is covered under warranty and advise on next steps.

8. Non-Returnable Items

The following items are not eligible for return:

• Products that have been reported stolen or have a disputed chargeback in progress.
• Products purchased from a third-party reseller (not directly from kinetikgym.com).
• Products damaged due to misuse, accident, or unauthorized modification.
• Consumable accessories (replacement heads, pads, or single-use items) that have been opened.
• Products returned outside the 60-night trial window without prior written approval from our support team.

9. Return Shipping Costs

For returns under our 60-night trial, we cover the cost of return shipping by providing a prepaid label. There is no cost to you to return a product within the trial period.

For warranty returns due to defects or our error, return shipping is always free.

If you are returning a product outside the standard policy terms with special approval from our team, return shipping costs may apply and will be discussed during the return authorization process.

10. Contact Us

Our support team is ready to help with any return or refund question. Don't hesitate to reach out — we want every customer to end up with the right equipment for their goals.